Answers to common billing questions. Full how-tos live in Help.
How does the Pro free trial work?+
Pro starts with a 30-day free trial when you complete checkout with a payment method on file. Cancel anytime during the trial from Settings → Billing and you are not charged for Pro. If you stay subscribed, billing continues on the monthly or yearly plan you chose.
Read help articleWhat is the difference between Free and Pro?+
Free includes Cover, Interact, Translate with a daily allowance, dictionary, readings, and capped export/library. Pro raises Translate seconds, unlocks unlimited export and library caps when the plan says so, and turns on Pro AI gates as they ship. Exact numbers are on Pricing.
Read help articleHow do I cancel Pro?+
Open Settings → Billing, choose Cancel Pro, and submit a reason. Pro stays active until the end of the current period. You can also open Manage payment method for the Stripe Customer Portal for cards and invoices.
Read help articleDo you accept refunds?+
Prefer canceling during the free trial so you are not charged. If a charge looks wrong after checkout, contact support with the receipt from Settings → Billing. We do not invent a broader refund policy here beyond what our Terms say.
Read help articleHow much does YuzuLingo Pro cost?+
Live prices are on the Pricing page for Monthly and Yearly (USD first). Checkout uses the same active PriceBook amounts. Open Pricing for the number you will pay.
Read help articleWhat's included in the Free plan?+
Free forever for core reading: Cover, Interact, Translate with a daily allowance, dictionary, readings, and export/library within Free caps. See Pricing for the live Free column.
Read help articleWhat do I get with YuzuLingo Pro?+
Pro unlocks the larger Translate daily allowance, unlimited export/library when the plan features say so, and Pro AI gates as they ship. Start from Pricing with a free trial.
Read help articleHow do I start the free trial?+
Sign in, open Pricing, choose Monthly or Yearly, press Start …-day free trial, and complete checkout. You can also start from Unlock … Daily on Settings → Translation.
Read help articleDo I need a credit card to start the trial?+
Yes. Checkout collects a payment method through Stripe so the subscription can continue after the trial if you do not cancel. You are not charged for Pro while the trial is active if you cancel in time.
Read help articleWill I be charged automatically after the trial ends?+
Yes, if the subscription is still active when the trial ends. Cancel Pro from Settings → Billing before trial end to avoid that charge.
Read help articleCan I cancel during the trial without being charged?+
Yes. Cancel Pro from Settings → Billing during the trial and you keep access until the trial/period end shown there without a Pro charge for continuing.
Read help articleHow many days is the free trial?+
The Pro free trial is 30 days. Pricing and checkout both use that length. Settings → Billing shows your personal trial end date after you subscribe.
Read help articleHow do I upgrade to Pro?+
Sign in, open Pricing (or Unlock … Daily from Translation settings), choose Monthly or Yearly, complete checkout, and confirm. Settings → Billing then shows Pro.
Read help articleWhat payment methods do you accept?+
Checkout uses Stripe Elements. You can pay with the methods Stripe shows for your region and our account — typically cards. Manage payment method later opens the Stripe Customer Portal.
Read help articleIs my payment information secure?+
Card data is entered into Stripe Elements and handled by Stripe. YuzuLingo stores subscription and customer ids, not your full card number. Use Manage payment method for updates.
Read help articleWhere do I manage my subscription?+
Settings → Billing is the home for plan status, trial/period end, Cancel Pro, Keep Pro, receipts, and Manage payment method (Stripe portal).
Read help articleHow do I see my billing history / receipts?+
Open Settings → Billing → Receipts & invoices. Stripe also emails receipts. Trial periods may show no payments until the first successful charge.
Read help articleHow do I update my payment method?+
On Settings → Billing, press Manage payment method. That opens the Stripe Customer Portal where you update the card, then return to Billing.
Read help articleHow do I download an invoice or receipt?+
Open Settings → Billing → Receipts & invoices and press View for the Stripe-hosted invoice or receipt. Your email from Stripe may include the same links.
Read help articleDo DeepL or Google BYOK keys require Pro?+
No. Any plan can save a DeepL or Google key. Translate-mode daily seconds still apply on Free and Pro. The provider bills you for their API usage.
Read help articleWhat is the Stripe billing portal?+
Manage payment method opens Stripe’s Customer Portal — a Stripe-hosted page to update cards and view invoices. In-app Cancel Pro on Settings → Billing remains the primary cancel path with feedback.
Read help articleWhat happens when I cancel Pro?+
Cancel schedules the end of Pro at the current period (or trial) end. You keep Pro until that date. Afterward you return to Free meters. Your words and account stay unless you delete the account separately.
Read help articleDo I keep Pro access until the end of the billing period?+
Yes. Cancel at period end keeps Pro features until Access until / period end on Settings → Billing. Past-due subscriptions may also keep access through a short grace period.
Read help articleCan I reactivate after I cancel?+
If cancel is scheduled but the period has not ended, press Keep Pro on Settings → Billing to clear cancel-at-period-end. After the subscription fully ends, start a new checkout from Pricing.
Read help articleWhat is BYOK (bring your own key)?+
BYOK means you paste your own DeepL or Google Cloud Translation API key into Settings → Translation. YuzuLingo calls that provider with your key; you pay that provider. Hosted Microsoft stays included without a key.
Read help articleDo I lose my saved words or data if I cancel?+
Canceling Pro does not delete your account, library, or on-device dictionaries by itself. After Pro ends you return to Free caps — new exports/library growth may be limited until you re-subscribe.
Read help articleWhy was I charged?+
Charges happen when a trial ends without cancel, on each renewal, or when a past-due invoice succeeds. Open Settings → Billing receipts and the Stripe email for the exact invoice.
Read help articleWhat happens if my payment fails?+
A failed invoice can mark the subscription past due. You may keep Pro through a short grace period, then lose Pro meters if payment does not succeed. Update the card via Manage payment method.
Read help articleWhat are the export limits on Free vs Pro?+
Free has a daily export cap from plan features. Pro is unlimited when the Pro plan feature is null/unlimited. See Pricing and Settings → Export for live numbers.
Read help articleWhat are the library limits on Free vs Pro?+
Free caps library words and sentences via plan features. Pro is unlimited when those features are unlimited. Pricing shows the current Free and Pro values.
Read help articleHow much translation time do Free and Pro get?+
Both plans include daily Translate seconds from plan features. Free is smaller; Pro is larger. Pricing and Settings → Translation show the live Free and Pro amounts and your remaining time.
Read help articleWhat does unlimited mean for Pro exports / library?+
When a Pro plan feature value is unlimited, we do not enforce that Free-style daily or size cap. Fair-use and destination provider limits (for example AnkiConnect or a partner API) can still apply.
Read help articleHow much translation time do I get per day?+
Free and Pro each have a daily Translate allowance from your plan. Open Settings → Translation or the Pricing page for the live Free and Pro amounts — do not rely on a screenshot.
Read help articleIs there a student or education discount?+
We do not offer a separate student or education discount today. Use the Free plan or the Pro free trial, then Monthly or Yearly at the public price on Pricing.
Read help articleDo you offer team or family plans?+
Pro is an individual subscription today. There is no team or family plan that shares one payment across multiple accounts.
Read help articleWhat currency will I be charged in?+
Checkout and Pricing currently offer USD PriceBooks first. You are charged in the currency of the PriceBook you select at checkout (USD today).
Read help articleHow do I go from monthly to yearly billing?+
In-app Monthly ↔ Yearly switching is not available yet. Cancel at period end or contact support if you need help moving intervals; do not start a second checkout while already subscribed.
Read help articleCan I switch from yearly to monthly?+
Not as a self-serve switch yet. You keep yearly until the period ends if you cancel, or ask support. We may block year→month upgrades even after interval change ships.
Read help articleCan I pause my subscription instead of canceling?+
We do not offer a pause. Cancel at period end if you need to stop billing, or Keep Pro if you change your mind before the period ends.
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